Shipping
We offer fast and reliable shipping options to ensure your order.
Returns & Refunds
Shop confidently with our easy, hassle-free returns policy.
Track Order
Stay updated on your order's journey from our warehouse to your doorstep.
Warranty
Quality assured with our limited warranty on select products.
Secure Payment
Safe and secure payment methods for your peace of mind.
FAQ
Orders & Purchases
How Can I Track My Order?
How Can I Track My Order?
You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website. Alternatively, log in to your account on our website, navigate to "My Orders," and click on the tracking link provided for your order. Also,
How can I cancel or edit my order after placing it?
How can I cancel or edit my order after placing it?
If your order hasn't been shipped yet, we may be able to cancel or make changes. Please email us immediately at support@wisteriajewels.com with your Order ID and requested changes.
Once an order is dispatched, it cannot be edited or cancelled. In such cases, you may initiate a return or exchange after delivery by visiting:
🔗 Return portal
What if there is an problem with my order?
What if there is an problem with my order?
If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email, phone, or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.
I didn't receive all of my order?
I didn't receive all of my order?
If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, contact our customer service team with your order number. We’ll investigate and resolve the issue promptly.
Returns & Exchange
What is your return policy?
What is your return policy?
You can return products within 2 days of delivery if they are unused and in original packaging. Note: Earrings or any product that pierces your skin is non-returnable.
How do I initiate a return?
How do I initiate a return?
Visit our Return Portal and enter your order details to begin the return process.
When will I receive my refund?
When will I receive my refund?
Refunds are processed within 5–7 business days after we receive the returned item.
Are there any non-returnable items?
Are there any non-returnable items?
Yes. We do not accept returns for:
- Clearance or promotional sale items
- Customized or made-to-order jewelry
- Combo sets or gift boxes
- Returns initiated after the allowed window
- Earrings or any jewellery that pierce the skin.
What is your exchange policy?
What is your exchange policy?
You can exchange items within 7 days only if you received a defective, wrong, or unsuitable product. Exchanges are not offered on discounted items or gift boxes.
How do refunds work?
How do refunds work?
Once your return passes inspection:
- Refunded to the original payment method
- Refunded via bank transfer (you’ll need to share details)
- Shipping and COD charges are non-refundable.
What happens if I miss the return pickup?
What happens if I miss the return pickup?
We provide a one-time pickup. If missed, you’ll need to self-ship the product.
What if I forget to include a freebie in the return?
What if I forget to include a freebie in the return?
The value of any missing freebie will be deducted from your refund.
Shipping & Tracking
How long does delivery take within India?
How long does delivery take within India?
Orders are delivered within 3–8 working days after dispatch, and dispatch happens within 24–48 working hours after order confirmation.
Can I change my shipping address after placing the order?
Can I change my shipping address after placing the order?
If your order hasn’t been dispatched, we can update the address. Please contact us immediately.
Do you offer international shipping?
Do you offer international shipping?
Yes, we ship globally. Delivery usually takes 18–20 working days post-dispatch. Shipping charges and import duties may apply.
Is shipping free?
Is shipping free?
Yes, prepaid domestic orders enjoy free shipping. COD orders may incur additional charges.
What should I do if the package is damaged or tampered with?
What should I do if the package is damaged or tampered with?
Please do not accept damaged or tampered parcels. Take a photo/video and contact our support team immediately with your order ID.
Do you offer COD (Cash on Delivery)?
Do you offer COD (Cash on Delivery)?
Yes, COD is available in select pin codes and may include an extra handling fee.
